Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents.
Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its inception, Jotform has expanded its suite of no-code products to encompass a variety of tasks—building mobile apps, collecting payments, and gathering e-signatures, to name just a few.
And now, Jotform has another product to offer. Harnessing the power of artificial intelligence, Jotform AI Agents provide 24–7 conversational customer service across a range of industries and use cases. Using tailored responses, AI Agents can help with general inquiries, troubleshooting, and form-filling support. Maximize your productivity—and reach new heights—with Jotform AI Agents.
Manage multiple processes with the help of automations and AI Agents
Whether a business is a small neighborhood store or a large-scale enterprise, time is precious. Tedious tasks like emailing stakeholders about approvals or building a database can quickly overwhelm even the smartest and most efficient people.
Luckily, Jotform offers automations that can streamline multiple tasks at once—meaning you have more time to spend on the work that matters. For example, you can connect online forms with hundreds of app integrations or build automatic workflows for maximum convenience.
Using these features in conjunction with AI Agents will enable your organization to accomplish even more. The benefits here go two ways. Customers and communities can get tailored support from AI whenever and wherever, and customer service teams can use the time they save to focus on more strategic issues like improving relationships with customers.
Why adopt AI Agents in the first place? Companies that leveraged AI in 2024 saw 1.5 times higher revenue growth. And with Jotform AI Agents, your organization can streamline customer service processes while maintaining customer relationships and satisfaction.
So what’s included with a Jotform AI Agent? Just a few key features are:
- An easily customizable avatar
- The ability to train agents with multiple sources of information
- Over 1,000 AI Agent templates already connected to form templates
- Voice and phone agents, your own dedicated phone number included
- WhatsApp integration for maximum reach
- Embeddable chatbots to place anywhere on your website
Let’s see how you can make use of these AI Agent features with a few different industry examples.
Different industries can transform operations with AI Agents
Education
Colleges and universities can use Jotform AI Agents in multiple ways. Connect AI Agents with online forms to help potential students submit applications or get alumni in touch with university networks. AI Agents can also take on some tasks typical of academic advisers and student services staff, meaning they can be trained to talk about majors, housing, health services, financial aid, and more.
Teachers at the K–12 level can use AI Agents to gather contact info for students and parents, collect permission slips, and quiz students. This means educators can set aside more mundane tasks and focus on creating lesson plans.
HR
Human resources departments get requests and questions from employees left and right. What if you automated the process of responding to them? Jotform provides almost 1000 AI Agent templates specifically for HR use cases. Train your HR agents to answer questions about workplace policies, assist with onboarding tasks, accept job applications, or register leave requests.
For tasks that require approvals from other HR personnel, simply add an action to your AI Agent to trigger an automated workflow. If your organization gets a leave request, for example, the AI Agent can help an employee with that and then automatically send the request to a stakeholder’s inbox.
All the approver needs to do is accept or deny from an email notification, and then your workflow will proceed as you’ve directed it to.
Nonprofits
Nonprofits can use AI Agents to amplify their impact while decreasing their workload, and at a fraction of the traditional cost. This is especially helpful for organizations with limited resources or staff.
Train an array of AI Agents to guide potential volunteers through registration, answer questions about upcoming events, and gather much-needed donations, all in a conversational format. Also, use your agent to connect with potential donors on social platforms like WhatsApp, or create an AI Agent App to let interested constituents engage from anywhere.
E-commerce and retail
Retail businesses can use Jotform to streamline the entire ordering process. For instance, business owners have built online stores, created purchase order forms, integrated with spreadsheet software, and more with Jotform’s help.
AI Agents take this a step further by handling customer service inquiries. While small business employees may have trouble answering every phone call, even during business hours, Phone AI Agents get their own dedicated phone numbers and can answer calls at all hours.
This way, employees can instead focus on stocking supplies, assisting customers face to face, and packaging orders, ensuring that the business operates to its full potential.
Conclusion
Administrative tasks can be both boring and time-consuming, but you don’t have to handle them anymore. Thanks to Jotform’s array of products, including AI Agents, your organization can take productivity to another level. Since AI Agents are highly customizable, you can rest assured that each and every agent you build will be your own.
Check out Jotform AI Agents yourself to see what the buzz is all about, and experience the future of customer service.
